RETURN

Stop the return, refund and / or exchange of products purchased in MAYORTECSA, you should take into account the following:
For products other than electronic type, must do so within a maximum period of 05 (five) natural days
counted from the date of purchase you can make the change, the return or request a refund of whatever
acquired. And for electronic must do so within the maximum period of 7 (seven) calendar days counted from the
date of purchase.

  1. You must present the original invoice for the purchase of the item..
  2. The product must be in perfect condition including its packaging., manuals and accessories.
  3. If the product has a registered serial number, this must match the invoice., warranty box or certificate.
  4. Our advisors inside the store will make a diagnosis or prior review of the product before confirming that they are indeed wrong.
    condition and check for no physical damage.
  5. In the event that the customer requires a product change for another one of a higher price, the user must previously make the payment for the
    difference from it. subject to availability of our inventory.
  6. If the client requests a refund of their money and said payment was made in cash, personal check, cashier's check or transfer,
    MAYORTECSA will write a check with a term of 07 calendar days.
  7. If the client canceled through credit card, he % of commission charged to MAYORTECSA by the parent company of the credit card will be debited from the total of the check to be refunded.

MANUFACTURING DEFECTS

Electronic products with manufacturing defects, will be replaced by another in good condition,
provided that the change is requested within the period of 7 (seven) calendar days from the date of
purchase, after the 7 (seven) calendar days you should contact the service centers directly
referrals at the time of purchase. .

WARRANTIES

  1. Guarantees may have different expiration dates, this will depend on the type of product that is purchased.
    In order to cover your warranty, it is necessary to present a copy of your original invoice or the warranty certificate corresponding to the
    product.
  2. Our advisors inside the store will make a diagnosis or prior review of the product to verify if it has a malfunction.
    before confirming that it is in poor condition and carrying out the guarantee process, whether it is money back, fit for
    another product or the corresponding change to cover its respective warranty.

At MAYORTECSA, no type of repair is made of any type of product purchased inside or outside our store,
This will be done in a possible future with certified personnel to be able to repair the equipment that our clients acquire.

THAT MAYORTECSA WARRANTY DOES NOT COVER:

  1. Physical damage to products, This will be reviewed within the store at the time the customer files their complaint, since each product purchased within the store will be thoroughly reviewed.
  2. Failures due to poor installation of the purchased products.
  3. Failures due to lack of protection of electrical current.
  4. Burnt pixels, on monitors, Tablet, cell phones, desktop machines and portable machines, The number of pixels to which the warranty does not apply varies depending on the brand., which will be detailed at the time of purchase of the equipment.
  5. Lack of equipment maintenance, such as not cleaning to avoid animal waste which could affect electronic equipment or any type of liquid spill.
  6. The intervention of third parties or technicians not certified by the brands.
  7. Printer heads, this is because the use of generic cartridges cannot be corroborated.
  8. Some of our brands are international, therefore they provide us with a call center number in which we are obliged to provide each of our clients who make a purchase of these products from us and thus the final consumer can make the respective call to be able to provide better direct service to the brand and reach a solution.
  9. Software installations or any other type of program (NOT GENUINE), which is detected to be a failure of the equipment, the warranty is automatically lost..

PAYMENT METHODS

At MAYORTECSA we have the following payment facilities:

  1. Cash payment: coins and bills of any denomination are accepted (100 and 200) will be thoroughly reviewed.
  2. Personal or company check: If it is with a personal check, the bank is called to confirm the funds and the client must present their DPI and the respective endorsement., If in case it was a company check, A call will be made to confirm funds and approve collection and its respective endorsement., this may take a few minutes.
  3. Personal or company cashier's check: If it were with a personal cashier's check, only the person's DPI is necessary., if it were a company cashier's check, You must present a letter from the company signed by the financial manager for its legitimacy.
  4. Deposits on account: You must present the physical receipt and confirm with the bank the availability of the funds if they are from a third-party bank, it is necessary to wait for compensation up to 24 hours for the release of those funds.. (confirm the product with your advisor
    before making any deposit).
  5. Debit: You only have to present the dpi of the card owner.
  6. Credit card: Here we can count on several benefits depending on the type and bank of the card from 3 until 18 months to pay and ask your visa benefits advisor fees.

SHIPPING AND DELIVERIES

What is the shipping process for our products:

  1. When you make your purchase in store, You must tell our advisor which delivery address you want..
  2. The advisor will ask what the destination is to be able to add the cost in the
    quote or invoice for shipping surcharge (this if it were within the
    capital).
  3. Free shipping is available throughout the capital with a minimum purchase of any item or items of Q500.00. up (always within the capital).
  4. If the purchase was less than Q500.00, it would have an additional cost which
    it will depend on the type of item purchased, This information will be given to you by the advisor at the time of the sale..
  5. If the purchase is made by phone from the interior of the country or any other point in the city, The client must make the respective deposit of the product and the shipment (if it were less than Q500.00) if it were inside the capital, Now if it is from the interior of the country it would be sent through an assigned carrier and upon reaching its destination, The customer will have to pay to be able to collect their products.